Troubleshooting

Issues while connecting to wifi?
Step 1: Check for distance between Wireless Router and ReTV device   Step 2: If the Router and ReTV device are connected in separate room than connectiv...
Thu, 29 Jun, 2017 at 2:44 PM
Tv Screen turns out Black?
Step 1: Press and hold Home button using Remote  Step 2: See if you get Menu options on Screen  Step 3: If Yes than go to Updates, check for up...
Thu, 29 Jun, 2017 at 2:45 PM
Does Bluetooth support in 5.1 home theatre?
Currently Bluetooth is not supported for 5.1 home theatre.
Thu, 29 Jun, 2017 at 2:48 PM
Remote taking too long to respond?
In such cases make sure the remote battery is not weak and has been adjusted properly. Make sure the the distance between the tv and remote is minimum.
Thu, 29 Jun, 2017 at 2:49 PM
How do i get my refund ?
In case  the customer is not satisfied with the device and wants to return it, contact our customer care. Once  contacted we will arrange for a reverse ...
Thu, 29 Jun, 2017 at 2:49 PM
Issue while casting
Step 1: Open app Mira cast in ReTV Step 2: Click on Settings on your  Phone Step 3: Check for Wireless Display / Display Step 4: Switch on the Displ...
Thu, 29 Jun, 2017 at 2:52 PM
Change Date & Time
Step 1: Go to Settings > Android Settings , under preferences Select More Settings > Scroll down to Date & Time  Step 2: Change Date and Ti...
Thu, 29 Jun, 2017 at 2:51 PM
Setup Yaste for Android
Step 1: Click on Menu on Top left corner of App Step 2: Click on Add  Step 3: Click on add a running host Step 4: Click on next Step 5: Click on H...
Thu, 29 Jun, 2017 at 2:50 PM
No Sound after Mira cast
Step 1: Disconnect casting from both devices Step 2: Volume should be high on Mobile & on TV Step 3: Check videos on you tube or any app Step 4:...
Thu, 29 Jun, 2017 at 2:54 PM
Update Device Log Report
Step 1: Come on Main screen Step 2: Press Menu --next to back button Step 3: You will quick Navigation Screen Step 4: You will see Upload Device Log...
Thu, 29 Jun, 2017 at 2:53 PM